Shipping Policy
General Shipping Policy
Lighting4Art.com ships to locations within the lower 48 states via UPS Ground or Fedex. All orders over $150 will not be charged a Shipping & Handling fee. Orders under $20 will be charged a $6.95 Shipping & Handling fee and orders under $150 will be charged a $12.95 Shipping & Handling fee which helps cover our shipping, warehousing, order handling, systems and overhead costs.
Orders to Alaska, Hawaii, and outside the U.S.
For order to Alaska, Hawaii, and outside the U.S., please contact us to check if we can ship to your area and for shipping costs.
Most items are dropped shipped directly from the manufacturer to your shipping address. Orders are processed within 2-4 days, except for holidays and weekends. Once your order has been shipped, you will receive an automated email notifying you of your shipment. The time it takes to receive your order will depend on the manufacturer location and your shipping address. It typically takes 10-14 days from order date to receive an order drop shipped directly from the manufacturer.
Items available in our warehouse will be shipped from our warehouse via UPS within one business day of order receipt. For orders shipped from our warehouse, you should receive your order within 5 to 10 business days of order placement.
If an item is backordered by the manufacturer, you will be notified immediately via email or phone call.
Next Day or 2nd Day Shipping
Unless otherwise specified, your order will be shipped via UPS Ground or Fedex Ground. If you would like to recieve your order faster, we can ship your order using Next Day or 2nd Day services. Please contact us prior to your order to check on availability of your item(s) and to receive additional shipping costs.
Return Policy
You many return an item within the first 30 days of receipt of goods. All returns must be accompanied by a sales receipt and be in original condition with original carton and packaging. If an item is not in original condition with all original packaging, it will not be accepted. There is a 15% restocking fee for all returned items. The packaging must also be in original condition. Customers are responsible for all shipping charges back to us on returned items.
Returns will only be accepted with a valid RGA (Return Goods Authorization) number. RGA numbers may be requested via email. The following information needs to be provided:
Name & Address
Order Number
Item(s) to be returned
Reason for return
Once a valid RGA number is received, this number must be clearly written on the outside of all packages to be returned. Packages without a valid RGA number referenced on the outside of the box will be not be opened and will be returned to the shipper.
Returned items should be sent to the following address:
Lighting4Art.com
ATTN: Returns Dept - RGA.
4211 Richmond Ave.
Houston, TX 77027
Customers are responsible for all shipping charges back to us on returned items.
An item that is returned within one year of purchase for being defective will be repaired or replaced. All items EXCEPT FOR light bulbs are offered with a 1 year warranty.
Please inspect your merchandise immediately and carefully upon receipt. Any damaged merchandise received must be reported to Lighting4Art.com within 24 hours of receipt. Customer bears full responsibility for any damages not reported within this 24 hour period.
We recommend hiring a qualified electrician to install your lighting fixtures. Lighting4Art.com is not responsible for any damages or defects due to faulty installation.
We will credit your original credit card used to purchase returned item(s) for the original amount paid minus any applicable shipping & handling charges once the return has been processed.
Order Status
You can check your order status online and we also will update you of your order status via email.
100% Safe Shopping
Nothing is more important to us than keeping our customers personal and financial information secure.
We use the latest encryption technology to keep your personal information safe. We use Secure Sockets Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window when you proceed to checkout. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site's address should change from "http" to "https". All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. If you prefer not to send your credit card information over the internet, you can call us 713-212-7719 and we can take your order over the phone.
Privacy
We will never share or compromise your personal or financial information. This is our promise to you. In the age of identity theft, spam, adware, and spyware, we are a 100% secure web site and follow the utmost and stringent rules and regulations to ensure that your information is never sold, compromised or at risk.
Web Site Errors
Due to the variety of manufacturers and quantity of products offered on Lighting4Art.com, on occasion our site may list an incorrect price or included feature. In the event an error does occur Lighting4Art.com will make every effort to contact the customer before the order is shipped. At which time the customer will have the option of placing the order with the corrected information.
